Last updated: August 26, 2026 · Versión en español: /devoluciones
At HAUSLINE (King of Shoes), most products are imported to order from abroad specifically for each customer. Because of this, our return policy is as follows. It is part of our Terms & Conditions.
Once an order is confirmed with your deposit, we do not offer refunds or exchanges, because the international purchase is already arranged with the supplier. Cancellations are not accepted after the order is confirmed.
We do not accept returns or exchanges for a change of mind, or for wrong size or color once the product has been delivered. Before confirming your order, please check size, measurements, material and color with us on WhatsApp so we can help you choose correctly.
The only exception is manufacturing defects. You have a 24-hour warranty from delivery: inspect your order as soon as you receive it and report any problem immediately. The warranty does not cover misuse, normal wear, or modifications made to the product.
Contact us on WhatsApp or by email within 24 hours of delivery, including photos or video of the defect and your HS order code. We review each case and arrange the appropriate solution under the warranty. As part of our quality control, we inspect every order and send you photos before shipping.
HAUSLINE · King of Shoes
Email: alerta@hauslineshopni.es
WhatsApp: +505 7899 5116